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Sign up for the librarymailing listDuluth Public Library520 W. Superior St.Duluth, MN 55802218-730-4200A tax-supported serviceof the City of Duluth
The Duluth Public Library places a high priority on ensuring that all people have access to library services and resources, and are treated with courtesy, fairness and efficiency. All library staff will uphold the following standards to provide excellent customer service. These standards are based on adherence to the Duluth Public Library’s mission and values, the Data Privacy Act, the Appropriate Library Behavior policy, and the ALA Bill of Rights.
Take responsibility for knowing, understanding, and consistently implementing library policies and procedures.
Take responsibility for upholding the confidentiality of records and intellectual freedom rights of all patrons.
Take responsibility for patron and co-worker interactions.
Acknowledge and serve patrons and co-workers equally, without regard to race, color, religion, gender, sexual orientation, nation of origin, disability, age, literacy, culture, technical skills, personal hygiene, or any other characteristics.
Take responsibility for customer and co-worker communications.
Make each interaction a high quality experience for the patron or co-worker by being knowledgeable, courteous, and responsive.
Take responsibility to verify with the patron or co-worker that his or her needs have been met.
Follow through with patrons or co-workers to determine whether the assistance you provided was useful.
Take responsibility for creating a cooperative work environment.
Work actively to blend differing work styles of staff for fair and courteous treatment, cooperative problem solving, and conflict resolution. Ask for clarification if needed.
Whenever possible, be flexible in adapting to scheduling, workloads, and work flow.
Seek and provide assistance to co-workers as the situation warrants.
The Duluth Public Library’s policies are subject to change without notice.
Back to Policies
Adopted May 2016Duluth Public Library Board